Last updated: April 2026 | Effective date: April 2026

1. Introduction

Degok Hotels Ltd – Headquarters ("Degok Hotels", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website degokhotelshq.com, make a reservation, or stay with us at Plot C59/C52 Tai Solarin Avenue, Off 5th Avenue, Gwarinpa Estate, FCT, Abuja, Nigeria.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

Information You Provide Directly

  • Name, email address, phone number, and home address when making a reservation
  • Payment details (processed securely; we do not store full card details)
  • Special requests, dietary requirements, and room preferences
  • Messages submitted via our contact form or email
  • Identification documents as required by Nigerian law at check-in

Information Collected Automatically

  • Browser type, device type, and operating system
  • IP address and geographic location (city/country level)
  • Pages visited and time spent on our website
  • Referring website or search engine

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your reservation and payments
  • Communicate with you about your booking, including confirmations and updates
  • Provide personalised in-hotel services and honour special requests
  • Respond to your enquiries and customer service requests
  • Send you promotional communications (with your consent, and you may unsubscribe at any time)
  • Comply with legal obligations under Nigerian law
  • Improve our website, services, and facilities

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Service providers who assist us in operating our website or conducting our business (e.g., payment processors, email platforms) — under strict confidentiality agreements
  • Legal authorities when required by Nigerian law, court order, or to protect the rights and safety of our guests and staff
  • Third-party booking platforms through which you made your reservation, to the extent necessary to fulfil your booking

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We strongly advise you to deposit all valuables at the hotel's front desk during your stay. Degok Hotels Ltd is not liable for loss of items that were not declared and deposited at reception.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal retention requirements)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the relevant data protection authority in Nigeria

To exercise any of these rights, please contact us at info@degokhotelshq.com.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use:

  • Strictly necessary cookies: Required for the website to function correctly
  • Performance cookies: Help us understand how visitors use our website
  • Functionality cookies: Remember your preferences and settings

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, and reporting obligations. Reservation records are typically retained for a minimum of 7 years to comply with Nigerian financial regulations.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Last updated: April 2026 | Effective date: April 2026

1. Introduction

These Terms and Conditions govern your use of the services provided by Degok Hotels Ltd – Headquarters ("Degok Hotels", "the Hotel", "we", "us"). By making a reservation or staying at our hotel, you agree to these terms in full. Please read them carefully before proceeding with your booking.

2. Reservations & Booking

  • All reservations are subject to availability at the time of booking.
  • A deposit is required to guarantee your reservation. Details will be communicated upon booking.
  • Bookings made through third-party platforms are subject to the terms of those platforms in addition to our own.
  • Degok Hotels reserves the right to decline a booking at its discretion.
  • Room rates and availability are subject to change without prior notice.

3. Check-in & Check-out

Check-in: 2:00 PM  |  Check-out: 12:00 noon (midday)

  • Valid government-issued identification (national ID, passport, or driver's licence) is required at check-in.
  • Early check-in is subject to availability and may attract an additional charge.
  • Late check-out: After 12:00 noon, a surcharge of 50% of the room rate applies. After 6:00 PM, the full room rate for an additional night is charged.
  • The Hotel may relocate a guest to a room of equivalent or higher standard if necessary, with reasonable notice.

4. Payment & Pricing

  • All prices are quoted in Nigerian Naira (₦) and are inclusive of applicable taxes unless otherwise stated.
  • Room rates are per room, per night, and include complimentary breakfast unless stated otherwise.
  • A 10% service charge is applied to all room service orders.
  • Payment is accepted in cash (Naira) and by bank transfer. Card payment acceptance is subject to availability — please confirm at time of booking.
  • Degok Hotels reserves the right to amend prices at any time. Confirmed bookings will honour the rate at the time of booking.

5. Cancellation Policy

Important: A 100% cancellation fee applies for reservations cancelled after 12:00 noon on the date of arrival.

  • Cancellations made well in advance may be eligible for a refund of the deposit, at the discretion of the Hotel. Please contact us as early as possible.
  • No-shows will be charged the full first night's rate.
  • In the event Degok Hotels must cancel your reservation (e.g., due to force majeure), we will provide reasonable notice and offer alternative accommodation or a full refund of any deposit paid.

6. Guest Conduct

  • Guests are expected to conduct themselves in a manner that does not disturb other guests or staff.
  • Noise must be kept to a minimum between 10:00 PM and 8:00 AM.
  • Smoking is strictly prohibited in all indoor areas. Designated outdoor smoking areas are available.
  • Pets are not permitted on the premises unless otherwise arranged in advance.
  • Any damage caused to Hotel property will be charged to the guest's account at replacement cost.
  • The Hotel reserves the right to ask any guest to vacate the premises immediately, without refund, if their conduct is deemed inappropriate, unsafe, or disruptive.

7. Liability

  • Guests are advised to deposit all valuables (cash, jewellery, important documents) at the front desk. The Hotel accepts no liability for loss or damage to items that were not deposited.
  • The Hotel is not liable for loss, theft, or damage to personal belongings left in rooms or common areas.
  • Guests use the Hotel's facilities (pool, gym, etc.) at their own risk. The Hotel accepts no liability for injury or accident arising from use of these facilities, except where caused by proven negligence of the Hotel.
  • The Hotel's liability for any claim shall not exceed the value of the room rate paid for the relevant night(s) of stay.

8. Hotel Services

  • Complimentary breakfast is served daily from 6:00 AM to 10:00 AM. Guests who miss this window forfeit breakfast for that day without compensation.
  • Room service is available and subject to a 10% service charge on all orders.
  • The Hotel provides 24-hour security, 24-hour power supply, and free Wi-Fi to all guests.
  • The Conference Hall is available for hire at ₦330,025 per event. Full terms for event hire are provided upon enquiry.
  • All services are subject to availability and may be temporarily suspended for maintenance or operational reasons, without notice.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from your stay or use of our services shall be subject to the exclusive jurisdiction of the courts of the Federal Capital Territory, Abuja.

10. Contact

For any questions about these Terms and Conditions, please contact us:

Questions? We're Here to Help

Contact our team — we're available 24/7 to assist you with any enquiries.

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